DEBT COLLECTION CALLS | PREPARING FOR DEBT COLLECTION CALLS

For most people, making debt collection calls isn’t one of your favourite tasks. If you work in a credit department or run your own business, it’s probably safe to say this job is often left until last, or is missed altogether when you are busy. Result? Those slow paying customers get away with continuing to …

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CHRISTMAS CASH FLOW TIPS

We’ve all read the posts on cash flow tips over Christmas, it’s when businesses shut down, it’s when you can’t get hold of anyone and it can be the most stressful time of year for business owners. We’ve narrowed our tips down to three: Chase your debtors early, and get a commitment of payment from …

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Debt Recovery Tips | Managing Debts | Avoiding Bad Debts

It can be tough for your business to balance customer relationships and the integrity of your brand, with chasing payment for your goods and services. Here’s some tips from our team on avoiding and managing debt related issues. Avoiding Bad Debts Do your homework before offering credit to a new customer. An online credit check …

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Slow Paying Debtors | A Tail From The Horse’s Mouth

Slow Paying Debtors Careers in the veterinary field attract those of us passionate about animal welfare.  You might assume that they would not have issues with slow paying debtors? When Chris Wain Equine Veterinary Services in Queensland reviewed their cash flow, they were surprised to see how many invoices were going unpaid. April Wain, Veterinary …

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Collecting Debt from Individuals

We are often asked, as a mercantile agency, how we approach collecting debt from individuals. The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) have produced a guideline. This guideline helps us to understand how the Commonwealth consumer protection laws apply to debt collectors, as well as in house …

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Engaging Mercantile Agents

For small businesses with limited resources, engaging a mercantile agent can save you time and money. Mercantile agents can get better results when chasing overdue accounts, because they have the time and experience collecting debts that you don’t. The challenge is finding a reputable mercantile agent to assist you. Research ·         Ensure the mercantile agencies …

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Outsourcing Debt Collection

Petra McHugh, Dandenong Family Lawyers Kearley Lewis are Australia wide debt recovery experts, who undertake collection work for their clients when their customers are not paying their invoices. Whilst some may be reluctant to outsource their debt collection, for fear of damaging their customer relationships, Kearley Lewis understands that business is business, and breaking relationships is ultimately …

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Interview with dispute resolution Lawyer, Su-Ann Loh

Su-Ann Loh is the Director of Dispute Resolution at Lewis Holdway Lawyers & lawyer to Kearley Lewis, mercantile agency. In this interview, Su-Ann shares the issues that she most frequently comes across, as well as her tips on how to avoid having debt collection issues. Su-Ann works across both organisations within the Lewis Holdway community, and therefore …

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