Your Debt Recovery Experts

Knowledge Centre

christmas cash flow

Christmas Cash Flow Planning

November 14, 2018

Whilst many of us have a list of things to do before Christmas, ensuring there are sufficient funds in the bank is critical to having peace of mind over the holidays, and enjoying our break. It’s a challenge most businesses face: staff and expenses still need to be paid, whether businesses are trading or not. … Read more

why using debt collectors makes sense

When you add it all up, using debt collectors makes sense

September 20, 2018

If you are like many other business owners and managers, you could be facing a conundrum. Your clients may owe you a significant amount of money and they are ignoring all requests to settle their outstanding debts.  But at the same time, you are reluctant to take them to court or call in debt collectors … Read more

heathy cash flow

Healthy cash flow

August 24, 2018

We’re well into the new financial year now, and many businesses would have reviewed their debt recovery processes and procedures, to ensure they maintain a healthy cash flow and minimise potential bad debts this year. When we are winning new business, it’s great for our P&Ls, however if we don’t follow up on our invoices … Read more

Ensure your business is protected with customised terms and conditions

July 31, 2018

Here’s a question to ponder: does your business have customised terms and conditions? If you are like many other business owners, the response is likely to be along the lines of “Umm, not sure”, or “we haven’t got around to that yet.” The truth is that updating T&Cs is one of those tasks businesses often … Read more

Don’t give up on unpaid debts – lodge a credit default

June 13, 2018

Some debtors are stubborn, to put it kindly, and simply refuse to pay their accounts. So what should you do if you have unpaid debts and all your efforts are falling on deaf ears? Unless they are disputing the debt, we recommend lodging a default on the debtor’s credit rating. Why? You want to ensure … Read more

Make the tough calls to clean up your end of financial year debtors’ ledger

April 16, 2018

Chasing overdue accounts as the end of financial year looms is a crucial business action – and one that some businesses put off or need a hand to address. The truth is that debtor management is often one of the most difficult aspects of effective cash-flow management. So what can be done? Issuing written reminders … Read more

debt collection calls

DEBT COLLECTION CALLS | PREPARING FOR DEBT COLLECTION CALLS

January 16, 2018

For most people, making debt collection calls isn’t one of your favourite tasks. If you work in a credit department or run your own business, it’s probably safe to say this job is often left until last, or is missed altogether when you are busy. Result? Those slow paying customers get away with continuing to … Read more

Christmas Cash Flow Tips

CHRISTMAS CASH FLOW TIPS

December 8, 2017

We’ve all read the posts on cash flow tips over Christmas, it’s when businesses shut down, it’s when you can’t get hold of anyone and it can be the most stressful time of year for business owners. We’ve narrowed our tips down to three: Chase your debtors early, and get a commitment of payment from … Read more

debt collection tips

Debt Recovery Tips | Managing Debts | Avoiding Bad Debts

November 8, 2017

It can be tough for your business to balance customer relationships and the integrity of your brand, with chasing payment for your goods and services. Here’s some tips from our team on avoiding and managing debt related issues. Avoiding Bad Debts Do your homework before offering credit to a new customer. An online credit check … Read more

mistaken payments

Ever made an incorrect payment online? | Mistaken payments

September 11, 2017

A couple of months ago, I thought I’d paid the balance for our family holiday to the wrong bank account i.e. not to the travel agent. It is easy to set up new payees online, and although we are asked to check the information before the payment is made, we all need to ensure always check … Read more

slow paying debtors

Slow Paying Debtors | A Tail From The Horse’s Mouth

August 21, 2017

Slow Paying Debtors Careers in the veterinary field attract those of us passionate about animal welfare.  You might assume that they would not have issues with slow paying debtors? When Chris Wain Equine Veterinary Services in Queensland reviewed their cash flow, they were surprised to see how many invoices were going unpaid. April Wain, Veterinary … Read more

Chasing for payment? Recognise these characters?

July 7, 2017

‘Our Favourites’ We all love our customers who pay to terms, we don’t need to remind them, payment comes through before or on the due date and we all want more of these customers, these are our favourites. ‘The Busy Guys’ We’ve all learnt to manage the customers who ‘thought they’d paid’, ‘meant to pay’ or … Read more