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Knowledge Centre

Don’t give up on unpaid debts – lodge a credit default

June 13, 2018

Some debtors are stubborn, to put it kindly, and simply refuse to pay their accounts. So what should you do if you have unpaid debts and all your efforts are falling on deaf ears? Unless they are disputing the debt, we recommend lodging a default on the debtor’s credit rating. Why? You want to ensure … Read more

Make the tough calls to clean up your end of financial year debtors’ ledger

May 16, 2018

Chasing overdue accounts as the end of financial year looms is a crucial business action – and one that some businesses put off or need a hand to address. The truth is that debtor management is often one of the most difficult aspects of effective cash-flow management. So what can be done? Issuing written reminders … Read more

debt collection calls

DEBT COLLECTION CALLS | PREPARING FOR DEBT COLLECTION CALLS

January 16, 2018

For most people, making debt collection calls isn’t one of your favourite tasks. If you work in a credit department or run your own business, it’s probably safe to say this job is often left until last, or is missed altogether when you are busy. Result? Those slow paying customers get away with continuing to … Read more

Christmas Cash Flow Tips

CHRISTMAS CASH FLOW TIPS

December 8, 2017

We’ve all read the posts on cash flow tips over Christmas, it’s when businesses shut down, it’s when you can’t get hold of anyone and it can be the most stressful time of year for business owners. We’ve narrowed our tips down to three: Chase your debtors early, and get a commitment of payment from … Read more

debt collection tips

Debt Recovery Tips | Managing Debts | Avoiding Bad Debts

November 8, 2017

It can be tough for your business to balance customer relationships and the integrity of your brand, with chasing payment for your goods and services. Here’s some tips from our team on avoiding and managing debt related issues. Avoiding Bad Debts Do your homework before offering credit to a new customer. An online credit check … Read more

slow paying debtors

Slow Paying Debtors | A Tail From The Horse’s Mouth

August 21, 2017

Slow Paying Debtors Careers in the veterinary field attract those of us passionate about animal welfare.  You might assume that they would not have issues with slow paying debtors? When Chris Wain Equine Veterinary Services in Queensland reviewed their cash flow, they were surprised to see how many invoices were going unpaid. April Wain, Veterinary … Read more

mistaken payments

Ever made an incorrect payment online? | Mistaken payments

August 11, 2017

A couple of months ago, I thought I’d paid the balance for our family holiday to the wrong bank account i.e. not to the travel agent. It is easy to set up new payees online, and although we are asked to check the information before the payment is made, we all need to ensure always check … Read more

Chasing for payment? Recognise these characters?

July 7, 2017

‘Our Favourites’ We all love our customers who pay to terms, we don’t need to remind them, payment comes through before or on the due date and we all want more of these customers, these are our favourites. ‘The Busy Guys’ We’ve all learnt to manage the customers who ‘thought they’d paid’, ‘meant to pay’ or … Read more

Collecting Debt from Individuals

June 26, 2017

We are often asked, as a mercantile agency, how we approach collecting debt from individuals. The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) have produced a guideline. This guideline helps us to understand how the Commonwealth consumer protection laws apply to debt collectors, as well as in house … Read more

Engaging Mercantile Agents

May 7, 2017

For small businesses with limited resources, engaging a mercantile agent can save you time and money. Mercantile agents can get better results when chasing overdue accounts, because they have the time and experience collecting debts that you don’t. The challenge is finding a reputable mercantile agent to assist you. Research ·         Ensure the mercantile agencies … Read more

outsourcing debt collection

Outsourcing Debt Collection

March 31, 2017

Petra McHugh, Dandenong Family Lawyers Kearley Lewis are Australia wide debt recovery experts, who undertake collection work for their clients when their customers are not paying their invoices. Whilst some may be reluctant to outsource their debt collection, for fear of damaging their customer relationships, Kearley Lewis understands that business is business, and breaking relationships is ultimately … Read more

Debtor Management & cash flow solutions

February 27, 2017

Cash flow is the most important part of any business. Without it you simply cannot operate. One of the biggest hurdles with debtor management is ensuring your debtors pay you in a timely manner. Cash Flow Finance, or Invoice Finance as it is also known, can speed up the cash flow of a business if it sells … Read more