As businesses unlock from lockdown there are many things to sort out before Christmas and ensuring there are sufficient funds in the bank is critical to having peace of mind over the holidays, and enjoying our well earner break with a bit of freedom. It’s a challenge all businesses face: staff and expenses still need …
Here’s a question to ponder: does your business have customised terms and conditions? If you are like many other business owners, the response is likely to be along the lines of “Umm, not sure”, or “we haven’t got around to that yet.” The truth is that updating T&Cs is one of those tasks businesses often …
Some debtors are stubborn, to put it kindly, and simply refuse to pay their accounts. So what should you do if you have unpaid debts and all your efforts are falling on deaf ears? Unless they are disputing the debt, we recommend lodging a default on the debtor’s credit rating. Why? You want to ensure …
Chasing overdue accounts as the end of financial year looms is a crucial business action – and one that some businesses put off or need a hand to address. The truth is that debtor management is often one of the most difficult aspects of effective cash-flow management. So what can be done? Issuing written reminders …
For most people, making debt collection calls isn’t one of your favourite tasks. If you work in a credit department or run your own business, it’s probably safe to say this job is often left until last, or is missed altogether when you are busy. Result? Those slow paying customers get away with continuing to …
We’ve all read the posts on cash flow tips over Christmas, it’s when businesses shut down, it’s when you can’t get hold of anyone and it can be the most stressful time of year for business owners. We’ve narrowed our tips down to three: Chase your debtors early, and get a commitment of payment from …
It can be tough for your business to balance customer relationships and the integrity of your brand, with chasing payment for your goods and services. Here’s some tips from our team on avoiding and managing debt related issues. Avoiding Bad Debts Do your homework before offering credit to a new customer. An online credit check …
A couple of months ago, I thought I’d paid the balance for our family holiday to the wrong bank account i.e. not to the travel agent. It is easy to set up new payees online, and although we are asked to check the information before the payment is made, we all need to ensure always check …
Slow Paying Debtors Careers in the veterinary field attract those of us passionate about animal welfare. You might assume that they would not have issues with slow paying debtors? When Chris Wain Equine Veterinary Services in Queensland reviewed their cash flow, they were surprised to see how many invoices were going unpaid. April Wain, Veterinary …
‘Our Favourites’ We all love our customers who pay to terms, we don’t need to remind them, payment comes through before or on the due date and we all want more of these customers, these are our favourites. ‘The Busy Guys’ We’ve all learnt to manage the customers who ‘thought they’d paid’, ‘meant to pay’ or …
We are often asked, as a mercantile agency, how we approach collecting debt from individuals. The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) have produced a guideline. This guideline helps us to understand how the Commonwealth consumer protection laws apply to debt collectors, as well as in house …
For small businesses with limited resources, engaging a mercantile agent can save you time and money. Mercantile agents can get better results when chasing overdue accounts, because they have the time and experience collecting debts that you don’t. The challenge is finding a reputable mercantile agent to assist you. Research · Ensure the mercantile agencies …