Knowledge Centre

debt collection calls


January 16, 2018

For most people, making debt collection calls isn’t one of your favourite tasks. If you work in a credit department or run your own business, it’s probably safe to say this job is often left until last, or is missed altogether when you are busy. Result? Those slow paying customers get away with continuing to …

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Christmas Cash Flow Tips


December 8, 2017

We’ve all read the posts on cash flow tips over Christmas, it’s when businesses shut down, it’s when you can’t get hold of anyone and it can be the most stressful time of year for business owners. We’ve narrowed our tips down to three: Chase your debtors early, and get a commitment of payment from …

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debt collection tips

Debt Recovery Tips | Managing Debts | Avoiding Bad Debts

November 8, 2017

It can be tough for your business to balance customer relationships and the integrity of your brand, with chasing payment for your goods and services. Here’s some tips from our team on avoiding and managing debt related issues. Avoiding Bad Debts Do your homework before offering credit to a new customer. An online credit check …

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mistaken payments

Ever made an incorrect payment online? | Mistaken payments

September 11, 2017

A couple of months ago, I thought I’d paid the balance for our family holiday to the wrong bank account i.e. not to the travel agent. It is easy to set up new payees online, and although we are asked to check the information before the payment is made, we all need to ensure always check …

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slow paying debtors

Slow Paying Debtors | A Tail From The Horse’s Mouth

August 21, 2017

Slow Paying Debtors Careers in the veterinary field attract those of us passionate about animal welfare.  You might assume that they would not have issues with slow paying debtors? When Chris Wain Equine Veterinary Services in Queensland reviewed their cash flow, they were surprised to see how many invoices were going unpaid. April Wain, Veterinary …

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Chasing for payment? Recognise these characters?

July 7, 2017

‘Our Favourites’ We all love our customers who pay to terms, we don’t need to remind them, payment comes through before or on the due date and we all want more of these customers, these are our favourites. ‘The Busy Guys’ We’ve all learnt to manage the customers who ‘thought they’d paid’, ‘meant to pay’ or …

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Collecting Debt from Individuals

June 26, 2017

We are often asked, as a mercantile agency, how we approach collecting debt from individuals. The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) have produced a guideline. This guideline helps us to understand how the Commonwealth consumer protection laws apply to debt collectors, as well as in house …

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Engaging Mercantile Agents

May 7, 2017

For small businesses with limited resources, engaging a mercantile agent can save you time and money. Mercantile agents can get better results when chasing overdue accounts, because they have the time and experience collecting debts that you don’t. The challenge is finding a reputable mercantile agent to assist you. Research ·         Ensure the mercantile agencies …

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outsourcing debt collection

Outsourcing Debt Collection

March 31, 2017

Petra McHugh, Dandenong Family Lawyers Kearley Lewis are Australia wide debt recovery experts, who undertake collection work for their clients when their customers are not paying their invoices. Whilst some may be reluctant to outsource their debt collection, for fear of damaging their customer relationships, Kearley Lewis understands that business is business, and breaking relationships is ultimately …

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Debtor Management & cash flow solutions

February 27, 2017

Cash flow is the most important part of any business. Without it you simply cannot operate. One of the biggest hurdles with debtor management is ensuring your debtors pay you in a timely manner. Cash Flow Finance, or Invoice Finance as it is also known, can speed up the cash flow of a business if it sells …

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Legal Action or Mercantile Agent?

February 17, 2017

When your business is not being paid for work that’s been completed or goods that have been delivered, do you think the next step is legal action? Do the costs of potential legal action mean that you are reluctant to engage a Lawyer? You don’t need to go to a Lawyer when you are in …

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Interview with dispute resolution Lawyer, Su-Ann Loh

January 30, 2017

Su-Ann Loh is the Director of Dispute Resolution at Lewis Holdway Lawyers & lawyer to Kearley Lewis, mercantile agency. In this interview, Su-Ann shares the issues that she most frequently comes across, as well as her tips on how to avoid having debt collection issues. Su-Ann works across both organisations within the Lewis Holdway community, and therefore …

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