Your Debt Recovery Experts

Knowledge Centre

Chasing for payment? Recognise these characters?

July 7, 2017

‘Our Favourites’ We all love our customers who pay to terms, we don’t need to remind them, payment comes through before or on the due date and we all want more of these customers, these are our favourites. ‘The Busy Guys’ We’ve all learnt to manage the customers who ‘thought they’d paid’, ‘meant to pay’ or … Read more

Collecting Debt from Individuals

June 26, 2017

We are often asked, as a mercantile agency, how we approach collecting debt from individuals. The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) have produced a guideline. This guideline helps us to understand how the Commonwealth consumer protection laws apply to debt collectors, as well as in house … Read more

Engaging Mercantile Agents

May 7, 2017

For small businesses with limited resources, engaging a mercantile agent can save you time and money. Mercantile agents can get better results when chasing overdue accounts, because they have the time and experience collecting debts that you don’t. The challenge is finding a reputable mercantile agent to assist you. Research ·         Ensure the mercantile agencies … Read more

outsourcing debt collection

Outsourcing Debt Collection

March 31, 2017

Petra McHugh, Dandenong Family Lawyers Kearley Lewis are Australia wide debt recovery experts, who undertake collection work for their clients when their customers are not paying their invoices. Whilst some may be reluctant to outsource their debt collection, for fear of damaging their customer relationships, Kearley Lewis understands that business is business, and breaking relationships is ultimately … Read more

Debtor Management & cash flow solutions

February 27, 2017

Cash flow is the most important part of any business. Without it you simply cannot operate. One of the biggest hurdles with debtor management is ensuring your debtors pay you in a timely manner. Cash Flow Finance, or Invoice Finance as it is also known, can speed up the cash flow of a business if it sells … Read more

Legal Action or Mercantile Agent?

February 17, 2017

When your business is not being paid for work that’s been completed or goods that have been delivered, do you think the next step is legal action? Do the costs of potential legal action mean that you are reluctant to engage a Lawyer? You don’t need to go to a Lawyer when you are in … Read more

Interview with dispute resolution Lawyer, Su-Ann Loh

January 30, 2017

Su-Ann Loh is the Director of Dispute Resolution at Lewis Holdway Lawyers & lawyer to Kearley Lewis, mercantile agency. In this interview, Su-Ann shares the issues that she most frequently comes across, as well as her tips on how to avoid having debt collection issues. Su-Ann works across both organisations within the Lewis Holdway community, and therefore … Read more

How can you be paid for providing the best education?>

December 1, 2016

Private education is a prestigious and well renowned institution of the Australian Education landscape. Parents have a sense of pride to know their children attend a private school. The sense of community and belonging is stronger. Unfortunately this form of education comes at a cost, and many parents are racking up unpaid debt for their … Read more

The 12 days of Christmas Cash Flow

November 11, 2016

We may not want to be reminded, but Christmas is just around the corner and we need to think about what this means for our cash flow. Whilst many SMEs will be at their busiest, the holiday period is also a time when cash flow can be at its tightest. It is worth doing some … Read more

Debt Collection: Top 3 Tips

Debt Collection: Top 3 Tips

September 23, 2016

Debt Collection: Top 3 Tips   1. Know your customer Always ask new customers for a signed credit application, and ensure they have provided you with an ABN. Undertake a credit check and cross check the details to the credit application. You want to make sure you know who you are dealing with and avoid … Read more

Three tips for Schools with unpaid school fees

September 19, 2016

Every parent chooses the best education they can for their children, and if they choose to send their children to a private school or college, they will make a choice so the school fees are within their budget at the time they make their decision. It happens to all of us at some stage in … Read more

Protecting Small Businesses from Unfair Contract Terms

August 29, 2016

Protecting Small Businesses from Unfair Contract Terms Are you a small business or is the party you trade with a small business; that is, an entity that employs fewer than 20 persons? If so, then you need to pay attention to the legal changes that will come into play on 12 November 2016. The changes … Read more